Purposes of Services
Our services may only be used for lawful purposes. Any use of the services that violates any law that may apply to the company, your local jurisdiction, or any jurisdiction in which you or your website are located is strictly prohibited.
This means that while using the service, you may not:
* Provide information that violates current Chilean law.
* Incorporate/publish illegal content such as pirated content, copyrighted audio and video, among others.
* Use malicious scripts or software without prior approval from a specialist, maintaining them in an inadequate state and affecting the performance of the service provided.
* Use abusive language, insults, and/or threats toward Mox Networks staff. Should this occur, the service provision will be immediately terminated, with no right to claim or refund on the part of the client in question.
Prohibited Activities
The activities that will not be permitted under any circumstances on the servers and/or managed services are the following:
* Spamming: Sending unsolicited electronic advertising communications to those with whom the Client has no prior business relationship.
* Spoofing: Using a return email address that is not the sender's valid return email address or sending an email message that does not contain sufficient information to allow the recipient to identify the person actually sending the message.
* Passive Spamming: Promoting a website hosted by ClickHost, spamming someone from one source or another.
* Mailbombing: Flooding a user with email with no intention of establishing correspondence.
* Phishing: A type of crime falling within the scope of cyber fraud, committed through the use of a type of social engineering characterized by attempting to fraudulently acquire confidential information.
Term of Service
This agreement between Mox Networks and the "Client" is of indefinite duration and does not set a date for the end of the service unless requested by the Client. The Client is under no obligation to maintain its services and is free to terminate the service at any time. Likewise, the Company may terminate the service due to non-compliance with the conditions described above.
Services
Mox Networks will provide the CLIENT, who accepts for themselves, a hosting, email hosting, domain registration, or related services, in accordance with the conditions detailed in the contracted plan, which are hereby acknowledged and accepted by the contracting parties. Mox Networks declares that its servers are hosted in data centers located in Florida, the USA, and Chile. The location of these services is detailed, depending on the service you contract.
Fortuitous Events
Mox Networks will not be liable under any circumstances for the following reasons:
* Earthquakes and natural disasters that prevent service delivery.
* Disruption of national and/or international links provided by external companies.
* Prolonged power outages that exceed the regeneration capacity of the service through external companies.
* Loss of data and/or information deleted by the client.
* Misconfiguration and service disasters due to misuse.
Rates and Payments
The rates published on the Mox Networks website www.mox.cl must be respected by the client; however, Mox Networks reserves the right to modify its pricing schedule as it deems appropriate, maintaining the fixed price for which the client was recruited, with the exception of "Promotions valid until the granted date or when stock runs out."
Service payments are made on a recurring or single payment basis depending on the agreement and the type of service contracted. If recurring, the client is sent an internal invoice every month 5 to 10 days before the due date with the total amount due for the service. Once the internal invoice is due, "Mox Networks" reserves the right to suspend the service in question.
In the event that the Client presents late payments or outstanding debts with Mox Networks, this will be grounds for suspension of the service, excluding essential services for the Client, where a payment extension may be requested for necessary reasons. This does not include specific services that are processed with commercial license payments to external businesses. In this case, Mox Networks has the right to charge for the outstanding days due for non-payment, making a timely surcharge in accordance with Chilean consumer law.
If the Client does not make the corresponding payment to Mox Networks within a period of 90 days, this will be grounds for termination of the service. If this information cannot be recovered, the Client has these 90 days to recover the information for the contracted services.
Refunds
Mox Networks maintains a 15-day money-back guarantee for services contracted for a term longer than 35 days. Dedicated services and domains do not maintain this right due to direct cancellation with external commercial license providers, and the contracting of such external services does not warrant refunds. The amount due to the client is for the difference in time between the contracted service, except in cases where a different agreement has been previously agreed between the client and Mox Networks and/or a promotion has been assigned. Any refund must be issued for a justified reason in which Mox Networks is not providing the service mentioned on the website and/or Customer Area. For any refund, all taxes are deducted according to the type of payment. Under no circumstances will refunds be issued at the client's request without prior justification of a service failure or non-compliance by Mox Networks. Under no circumstances will refunds be issued for erroneous purchases by the client; the reuse of the canceled balance for another service is permitted.
Modification of Terms
Mox Networks reserves the right to modify this article as it deems appropriate. Updates are published in the same file, and the Client is responsible for staying up-to-date. When updating, the Client has the right to request further information if they do not understand any concept. Furthermore, if they are not satisfied, they may contact the COMPANY directly to discuss the matter in detail and reach a mutual agreement, if necessary. Likewise, any changes made respect the previous policies for services contracted for extended terms. These policies are maintained until the expiration and/or auto-renewal of the contract, where they are immediately updated to apply the new policies.
Acceptance of Terms and Conditions
The Client declares that they have carefully read the following contract and declare that they are fully aware of the terms and conditions of the service being reviewed and contracted.
The purpose of this policy is to inform you that: What information we may collect when a person accesses a Mox Networks service, how we may use that information, whether it may be disclosed to third parties, and the options we have regarding its use and the ability to correct that information. Please read this document carefully regarding the privacy of our customers' information.