Mox Networks provides comprehensive web hosting services, international domain registration, and professional web development solutions. These terms and conditions govern your use of our services and establish clear guidelines for acceptable use, payment procedures, and service delivery standards.

Purpose and Acceptable Use of Services

All Mox Networks services must be used exclusively for legal purposes. Any activity violating laws applicable to our company, Chilean jurisdiction, or jurisdictions affecting you or your website is strictly prohibited.

The following activities are forbidden while using our services:

  • Publishing information that violates Chilean law or applicable international regulations
  • Hosting illegal content including pirated software, copyrighted audio/video materials, or unauthorized distributions
  • Installing malicious scripts or software without prior specialist approval that degrades service performance
  • Using abusive language, insults, or threats toward Mox Networks staff, resulting in immediate service termination without refund

Prohibited Activities and Security Violations

Our servers and managed services strictly prohibit these activities:

Email and Communication Violations

  • Spamming: Sending unsolicited commercial emails to recipients without established business relationships
  • Spoofing: Using fraudulent reply-to addresses or sending messages without proper sender identification
  • Passive Spamming: Promoting websites hosted on our infrastructure through external spam campaigns
  • Mailbombing: Overwhelming users with excessive emails without legitimate communication intent

Cybersecurity Threats

  • Phishing: Social engineering attacks attempting to fraudulently acquire confidential user information
  • Hosting malware, viruses, or other malicious software designed to harm visitors or systems
  • Conducting unauthorized penetration testing or security scanning of third-party systems

Service Duration and Termination Policies

The agreement between Mox Networks and clients maintains indefinite duration without specified termination dates unless requested. Clients retain complete freedom to cancel services at any time without penalties.

Mox Networks reserves the right to terminate services immediately for violations of these terms. Our hosting solutions include clear suspension procedures to protect all users on shared infrastructure.

Service Infrastructure and Data Centers

Mox Networks operates hosting infrastructure from premium data centers located in Florida, USA, and Chile. Each service clearly specifies its hosting location during the contracting process.

Our services include:

  • Web hosting with 99.9% uptime guarantees
  • Professional email hosting with spam protection
  • International domain registration and management
  • Custom web development and optimization services

Force Majeure and Service Limitations

Mox Networks cannot be held liable for service interruptions caused by:

  • Natural disasters including earthquakes, floods, or severe weather events
  • International or national network outages from external telecommunications providers
  • Extended power outages exceeding backup generator capabilities
  • Data loss resulting from client actions or misconfigurations
  • Service failures due to improper usage or unauthorized modifications

Pricing Structure and Payment Terms

Published rates on www.mox.cl represent binding pricing for clients. Mox Networks reserves rights to modify pricing schedules while maintaining fixed rates for existing clients, except promotional pricing with specified expiration dates.

Payment Processing and Billing Cycles

Service payments operate on recurring or single-payment models depending on contracted terms. Clients receive internal invoices 5-10 days before due dates detailing exact amounts owed.

Outstanding payment policies include:

  • Service suspension for overdue accounts
  • 90-day grace period before permanent termination
  • Surcharges calculated according to Chilean Consumer Law for extended non-payment
  • Special considerations for essential services requiring external commercial licenses

Refund Policy and Money-Back Guarantee

Mox Networks offers a 15-day money-back guarantee for services contracted for periods exceeding 35 days. This guarantee excludes:

  • Dedicated servers and specialized infrastructure
  • Domain registrations processed through external registrars
  • Services requiring third-party commercial licenses
  • Client errors or erroneous purchases

Refunds are processed only for justified service failures where Mox Networks fails to deliver described services. All applicable taxes are deducted based on payment methods used.

Terms Modification and Updates

Mox Networks reserves rights to modify these terms as necessary. Updates are published in this document, and clients are responsible for staying informed of changes.

Upon receiving updates, clients may:

  • Request clarification for unclear concepts
  • Contact our team for detailed discussions
  • Negotiate mutual agreements when necessary

Existing extended-term contracts maintain original policies until expiration or renewal, when updated terms apply immediately.

Contract Acceptance and Legal Agreement

By using Mox Networks services, clients acknowledge having carefully read and fully understood these terms and conditions. This acceptance creates a binding legal agreement governing all service relationships.

For additional information about web development services or specific policy questions, contact our support team directly.