MOX
MOX

PRIVACY POLICY

Effective Date: June 20, 2025

At MOX Networks SpA (hereinafter, "MOX®", "MOX", "we", "our", "us"), the privacy of our users and customers is a priority. This Privacy Policy describes how we collect, use, store, share, and protect the personal information you provide to us when using our services or accessing our website https://mox.cl.

1. INFORMATION WE COLLECT

1.1 Information provided by you:

  • - Name, Tax ID (RUT) or VAT number
  • - Email address
  • - Billing and payment information
  • - Domain name and service settings
  • - Communications sent to support

1.2 Information collected automatically:

  • - IP address
  • - Browser type, operating system, and language settings
  • - Activity within the Customer Panel and the website
  • - Cookies and tracking technologies (see section 6)

2. PURPOSE OF DATA PROCESSING

The personal data collected will be used for the following purposes:

  • - Manage and provide the contracted services
  • - Issue invoices and process payments
  • - Provide technical support and customer service
  • - Send relevant notifications about the service
  • - Comply with legal and regulatory obligations
  • - Improve the security, performance, and quality of our services

3. LEGAL BASIS FOR PROCESSING

We process your data based on:

  • - The performance of a contract
  • - Your consent
  • - Legal obligations
  • - Legitimate interest

4. DATA RETENTION

We retain your data for as long as necessary to fulfill the stated purposes and as long as an active contractual relationship exists. Data may then be retained if required or permitted by law.

5. SHARING INFORMATION

We may share your personal information only in the following cases:

  • - With authorized service providers
  • - By legal requirement or competent authority
  • - With affiliated companies for operational purposes
  • - In the event of a corporate restructuring

We do not sell or rent your personal information.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

  • - Authenticate sessions
  • - Remember preferences
  • - Measure traffic and behavior
  • - Improve user experience

You can disable cookies in your browser, although this may affect certain functionality.

7. DATA SECURITY

We implement security measures to protect your information, such as:

  • - Restricted access to information
  • - Encryption of sensitive data
  • - Firewalls and intrusion detection systems

8. RIGHTS OF THE DATA HOLDER

You may exercise the following rights:

  • - Access your data
  • - Request rectification or update
  • - Object to or cancel processing
  • - Request portability (if applicable)
  • - Revoke your consent

To exercise these rights, please contact us as indicated below.

9. INTERNATIONAL TRANSFERS

In certain cases, data may be processed on servers outside of Chile, under appropriate protection mechanisms.

10. CHANGES TO THIS POLICY

We may modify this Policy to reflect regulatory or service changes. We will notify you of any relevant changes on the website or via email.

11. LEGAL CONTACT

If you have questions about any of our legal documents or need additional information, you can write to us using our contact

form.

MOX NETWORKS SpA
RUT: 77.154.515-7
Barros Arana 492, of 78. Concepción, Chile.
Chile: https://mox.cl
Latam: https://mox.one

By using our services, you declare that you have read and accepted this Privacy Policy.